Refund Policy

All Recharges are governed by the signed Franchisee agreement between the Franchisee and VROOZY.

All sales of prepaid recharges on the VROOZY Platform are final with no refund or exchange permitted. You are responsible for the VROOZY HMD (Head Mounting Device) number for which You purchase the prepaid recharge and all charges that result from those purchases. VROOZY is not responsible for any purchase of prepaid recharge for an incorrect HMD number. However, if in a transaction performed by You on the VROOZY Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services ([email protected]). Please include in the e-mail the following details – the details of the Franchisee, HMD number, recharge value, transaction date and order number. VROOZY will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then either the refund process will be initiated within 14 working days from the date of receipt of Your e mail or the desired HMD for which the recharge was done will be credited by the recharged amount. All refunds will be credited to Your bank account mentioned in the Franchise agreement. It will take 3-21 working days for the money to show in Your bank account depending on Your bank’s policy.